Case Study:

Multimedia Group

Case Overview

Customer Profile: Group's principal activity is newspaper publishing and commercial printing. The Newspaper Division publishes seven newspaper titles and three magazines. The Commercial Printing Division is responsible for commercial printing, paper packaging, printing of books, continuous stationery and security documents and produces diaries and calendars and offers origination services.

Industry: Public sector Printing and Publishing

Business Unit: IT Department

Program/project objective:
Maintenance and support of the IBM pSeries midrange servers running AIX on an annual renewable Service Level Agreement (SLA).