Case Study:

International Business Machines (IBM)

Case Overview

Customer Profile: IBM is a multinational computer technology and IT consulting corporation headquartered in Armonk, New York, United States of America. IBM manufactures and sells computer hardware and software and offers infrastructure services, hosting services, and consulting services in areas ranging from mainframe computers to nanotechnology.

Industry: Information Technology

Business Unit: Warranty Dept.

Program/project objective:
Operating an IBM Authorised Warranty Service Center providing warranty services on IBM x, p and i-series midrange servers.