Case Study:

The Coca-Cola Company

Case Overview

Customer Profile: The Coca-Cola Company, headquartered in Atlanta, Georgia, is the world's largest beverage company, largest manufacturer, distributor and marketer of non-alcoholic beverage concentrates and syrups in the world and is one of the largest corporations in the United States. The company is best known for its flagship product Coca-Cola and offers nearly 400 brands in over 200 countries or territories.

Industry: Beverages

Business Unit: IT Department

Program/project objective:
Managing an Install-Move-Add-Change (IMAC) multi-year services agreement providing problem source identification, impact validation & resolution and security management.

Implementing and supporting standard and in-house applications, operating systems, hardware, peripherals and network problems using the client’s Call Management System.